WALLETS
Set up & restore
Create a new wallet or restore an existing one. Keep recovery information under your control.
How can we help?
Find guidance for self-custody and decentralized applications.
- Choose a topic
Tell us what you need help with.
- Find guidance
Explore clear, practical answers.
- Review your next step
Keep the decision in your hands.
GUIDED SUPPORT
Get help with the essentials.
Learn to manage your own wallet, review network activity and connect to decentralized applications.
TRANSACTIONS
Send & receive
Check the asset, network and destination before you move.
SWAPS & NETWORKS
Swap & connect
Understand the route and review connection requests.
INSTALLATION
Install & troubleshoot
Choose your platform and find guidance for common issues.
EXPLORE TOPICS
Answers for your next step.
Browse answers by topic. Clear, practical information to help you move forward.
Confirm that the sender and receiver use compatible networks. The same token can exist on different networks. Similar asset names do not guarantee compatibility.
- AssetMake sure you are sending the intended token.
- NetworkVerify the network supported by both sides.
- DestinationCheck the full address and any required memo or tag.
Select the intended asset and network in your wallet, then use its receive address. Confirm the sending service supports that network and whether an additional memo or tag is required.